Privacy A right to privacy and confidentiality of provided information. You are able to see your records and ask for information to be corrected if it is wrong. In some situations your health information will need to be shared between healthcare providers. You can also contribute by respecting the privacy and confidentiality of others. Comment A right to comment on care and having concerns addressed. Healthcare providers want to solve problems quickly, but they need to be told about the problem first. If you have any suggestions about how services could be improved please let staff know. The procedures used by the health service organisation to comment about your care should be made available to you. You can provide verbal or written comments about the procedures and your experiences. To commend health workers, to complain about your health care and/or to be advised of the procedure of expressing concern about your care please contact your health service provider’s patient liaison representative. It is always best to try to resolve your complaint with your local health service provider. If you have tried this and are still unsatisfied, you can make a complaint to: QLD Health Quality and Complaints Commission www.hqcc.qld.gov.au Something to Remember Fees and Charges Insured patients may find that their health fund does not fully cover their stay and that an out of pocket balance or gap may occur. We recommend that you contact your health fund prior to coming to hospital to determine any out of pocket or gap expenses you will incur. Estimated out of pocket expenses are payable on admission. You are not required to pay the portion of your account that is covered by your health fund; we will claim benefits on your behalf. Self-Insured or Non-Insured patients will be required to pay their estimated hospital account at time of admission. Please note our Greenslopes Emergency Centre is a private facility and as such an out of pocket fee will apply to any visit. This fee is not refunded by your private health insurance. Please also note that you may receive bills for other charges incurred whilst you are in hospital that are not covered by your private health fund. These accounts are not the responsibility of the Hospital and will be charged separately: We accept the following forms of payment: • Cash • Bank cheque only; we do not accept personal cheques • Credit card (Bankcard, Visa, MasterCard, Diners and American Express) • EFTPOS (we regret only direct payments, not cash withdrawals, are possible) Please contact the Patient Accounts Department on 3394 7275 (internal extension 7275) if you have any account queries. Childbirth Education Our childbirth education programs are conducted on site by experienced midwives offering evening and weekend classes for pregnant women and their partner/ support person. The classes and information contained in this booklet will give you the opportunity to learn more about what to expect during pregnancy, labour, birth, breastfeeding and caring for your new baby at home. It is important to book your classes by 14 weeks gestation. Bookings for classes are essential and can be made by phoning 07 3394 7900. Tours of the Maternity Service will be offered as part of the Childbirth Education Program. Greenslopes Maternity Admission Information 5
Maternity Admission Information Booklet
To see the actual publication please follow the link above