Patient Centred Care Consumer or patient centred health care is respectful of, and responsive to the preferences, needs and values of the patients and consumers. It is important for you to be actively involved in your care. There are several ways to be actively involved. Communication about care During your hospital stay, to ensure that you are cared for in a safe and appropriate environment, staff are required to handover clinical information to the staff who will be taking care of you. This clinical handover will occur at your bedside to ensure that you are involved in your own care, giving you an opportunity to ask questions and receive information relevant to your health. The teams taking care of you will take this opportunity to review all relevant documentation and information relating to your health please feel free to contribute to this process. If something is wrong During your hospital stay you will be reviewed by your treating clinical staff on a regular basis. If any of the staff are concerned about your health they will activate the escalation of care process. The involvement of you and your family members is also critical in this process. As family members know you well and spend more time with you, they are ideally placed to identify if your condition has changed. If you or your relatives are at all concerned about the state of your health and require emergency assistance please notify the clinical staff. Public transport A bus stop and taxi rank are located outside the Hospital on Newdegate Street. Telephone Translink on 13 12 30 for bus routes and timetables. For information regarding our courtesy bus services, please visit our website. Registering your admission Prior to you coming into hospital, you are required to register your admission to confirm your personal details, health history and financial details. Once your pregnancy has been confirmed, please fill in our online booking registration form available on the bookings page of our website www.greenslopesmaternity.com.au. It is expected that at this time your personal details will be confirmed and also a nurse may ask you for a clinical history. Every effort will be made to complete this during one phone call, however, sometimes this is not possible and we will undertake a follow up phone call. Please have the following information ready when registering your admission: • Name and contact details of your next-of-kin and a second contact person • Name and contact details of your GP • Health history and a list of current medications • Medicare Card • Pension Card (if applicable) • Health Care Card (if applicable) • Safety Net or Concession Card (if applicable) • Private Health Insurance Membership Card (if applicable) Visiting hours 10.30am – 12.00 noon 3.00pm – 8.00pm Rest period 1.00pm – 3.00pm (partners only) Family and friends are welcome to visit during visiting hours and are requested to be considerate towards new mothers and babies. Partners can visit any time. Staff and visitors are asked to adhere to the smoke free policy whilst on campus. Greenslopes Maternity Admission Information 7
Maternity Admission Information Booklet
To see the actual publication please follow the link above