Pre Admission

HOSPITAL FACILITIES & SERVICES
Click here to see an Overview of Hospital Services

PRIOR TO COMING TO HOSPITAL
On the back page of the admission booklet you will find a Patient Booking Information Form, which your doctor would have completed for you.

Prior to your hospitalisation, you will be required to telephone our Admission Centre toll free (1800 777 101). This call will confirm your admission and enable us to collect your personal and financial details and to collect your health history. Before you telephone our Admission Centre, please have the following information ready:

• Name and contact details of your next-of-kin and a second contact person
• Name and contact details of your GP
• Medicare Card
• Department of Veterans' Affairs Card (if applicable)
• Pension Card (if applicable)
• Health Care Card (if applicable)
• Safety Net or Concession Card (if applicable)
• Private Health Insurance Membership Card (if applicable)
• Health history and a list of current medications

Patient Care Path Information
We appreciate that surgery can be a stressful experience. The staff caring for you have developed information so that you will know what you can expect during your stay.
Click here to view patient care path information

CONTACTING THE ADMISSION CENTRE

Monday to Friday 8.00am to 7.30pm
Saturday 8.15am to 12.45pm
Phone on 1800 777 101 only for confirming admission details

For all other enquiries please phone 3394 7111.

Please be advised that you need to telephone our Admission Centre approximately 1 week prior to your admission. The call will take 15 to 30 minutes.

If you are hearing impaired or speak another language, please arrange for someone to assist you with the call.

WHAT TO BRING TO HOSPITAL

• Any letters from your doctor
• X-rays
• All medications you are currently taking
• Payment to cover any out of pocket or Gap expenses
• Sleep wear, dressing gown and slippers or comfortable shoes
• Personal toiletries (toothbrush, toothpaste, soap)
• Glasses and physical aids (walking sticks, hearing aids, etc.)
• Sufficient cash for incidental expenses (no more than $50)
• Medicare card
• Pharmaceutical, Pension or Veterans' Affairs Entitlement card
• Private Health Insurance Membership card
• Repeat Scripts
• Certified copy of Advanced Health Directive or Enduring Power of Attorney (if available).

WHAT NOT TO BRING

• Jewellery
• Large sums of money (additional to payment for out of pocket or Gap expenses)
• Other valuables
• Electrical appliances
• Mobile phone

The Hospital accepts no responsibility for patients' possessions, including jewellery, watches and money. Any valuables brought into the Hospital will need to be secured with our Security Department for the duration of your stay or alternatively, some private rooms have a safe available for the storage of valuable items.

ACCOMMODATION
Private and shared accommodation is available. Whilst every effort is made to meet preferences for accommodation, we cannot guarantee that your choice will be available at time of admission. If you cannot be accommodated in your room of choice at time of admission, you will be offered your choice as soon as it becomes available.

FOR YOUR COMFORT & CONVENIENCE
Each bed is supplied with a personal telephone and colour television. Local telephone calls can be made free of charge. To make mobile, STD or ISD calls from your bedside, a telephone card can be purchased within the Hospital.
Designated hand washing facilities are available in all patient rooms. Staff, patients and visitors are reminded that handwashing is an important part of ensuring the prevention of cross infection.

Smoking
In line with the Queensland Government's anti-smoking laws, Greenslopes Private Hospital has made changes to smoking on campus. The hospital has two designated smoking areas for patients and staff – one in the main hospital and the other in the Keith Payne Unit. These are the only areas where smoking is permitted and the campus is patrolled by security to ensure compliance to the new regulations.

It is preferable you do not smoke while in hospital. If you do choose to smoke you voluntarily assume all risks associated with getting to and from the area and risks associated with active and passive smoking. Nicotine replacement therapy is available from the hospital pharmacy at a discounted rate for inpatients. Smoking cessation information is available to any interested inpatient. Further information will be provided whilst in hospital, however, please ask staff if you have any queries.

VISITOR INFORMATION
We have recently made changes to visiting hours with the introduction of a rest period for all wards.

General visiting hours are 11:00am -1:00 pm and 3:00 pm – 8:00 pm

Rehabilitation Unit: 1pm - 8pm Mon to Fri and 10am – 8pm Sat & Sun

Some speciality areas e.g. Intensive Care Unit and Coronary Care Unit may have additional requirements regarding numbers of visitors and length of visits. Please check with the ward manager.

We understand that visiting your family or loved one is important to you. The visiting hours stated are preferred. However you and your family might have particular needs or circumstances that require flexibility. Please check with the ward manager.

PRIVACY POLICY
Greenslopes Private Hospital complies with the Commonwealth Privacy Act and all other State legislative requirements in relation to the management of personal information. To this end, our privacy policy and a consent form relating to the collection and use of your health information will be provided to you on admission. Your assistance in filling out this necessary documentation is most appreciated.

DAY SURGERY PATIENTS ONLY
Before Surgery

• Bathe or shower
• Wear loose comfortable clothing
• Do not wear make-up, jewellery or nail polish
• Do not smoke or drink alcohol or chew gum 24 hours prior to admission

Post Surgery

• You will not be able to drive home; please make arrangements for a responsible adult to drive you home.
• For 24 hours, do not drive a car, drink alcohol, make any important decisions or sign any legal documents.
• If you live alone and are having IV sedation or a general anaesthetic, you will need to arrange to either stay with someone or have someone stay with you the night of your surgery.

Please bring a small overnight bag to keep your clothing in while you are in the operating theatre.

PLANNING FOR DISCHARGE
Once you are over the acute phase of your surgery or illness, it is expected that you will continue your recovery at home. Before you come to Hospital, you will need to consider how you will manage daily living activities like:

• Meals
• Personal care
• Shopping
• Home care

If you have concerns about how you will manage after discharge, contact your GP.

Discharge is on or before 10.00am, as rooms are scheduled for re-use after 10.00am.
On the morning of your discharge, a staff member from Main Reception will visit you in your room to finalise payment of your account.
At time of discharge please ensure that you collect any x-rays, medications or valuables in trust before leaving the Hospital.

PAYMENT PROCEDURES

Health insurance
You may find that your health fund does not fully cover your stay and that an out-of-pocket balance or Gap may occur. We recommend that you contact your health fund prior to coming hospital to determine any out of pocket or Gap expenses you will incur. Estimated out-of-pocket expenses are payable on admission. You are not required to pay the portion of your account that is covered by your health fund; we will claim benefits on your behalf.

Self-Insured
You will be required to pay your estimated Hospital account at time of admission.

Department Of Veterans' Affairs
Eligible Department of Veterans' Affairs (DVA) patients will have their account directly sent to the DVA for payment. Patients will be responsible for purchasing a phone card to make any mobile, STD or ISD telephone calls.

Workers' Compensation
Workers compensation patients will need to have their claim approved prior to admission.

Other charges you may incur
Please note that you may receive bills for other charges incurred whilst you are in Hospital. These accounts are not the responsibility of the Hospital and will therefore be charged separately:

• Anaesthetic
• Emergency Centre attendance (if you received treatment in the Emergency Centre prior to your admission, a separate account will be rendered for these services)
• Hiring of physical aids
• Pathology
• Radiology
• Cardiology
• Pharmacy
• Allied Health
• Your treating doctor's fees

PARKING & TRANSPORT
Limited off-street parking is available in the Hospital's visitors' carparks until our new multistorey carpark is completed in late 2008. We recommend you allow 15 minutes prior to appointments during this phase of construction. We appreciate your understanding during this time as we continue to upgrade and development our facilities onsite. A bus stop and taxi rank are located on Newdegate Street. Telephone TransLink on 13 12 30 for bus routes and timetables, these are also available from our Main Reception. Free courtesy telephones to Yellow Cabs taxi service are located at various places within the Hospital.

Veterans and war widows may be eligible for transport provided by the Department of Veterans' Affairs, to and from the Hospital. Check with your doctor.
If you have any queries about your DVA transport check with 07 3394 7670.

GPH COURTESY BUS Services
GPH Express - Free Shuttle Bus and GPH courtesy bus services
Click here to see details of these services

HOW TO FIND US?

Located on the corner of Denman and Newdegate Streets, Greenslopes, the Hospital is approximately 5kms from the city centre. Click here to see map and full details