Your Stay at Greenslopes Private Hospital
 For your comfort and convenience (A-Z)
ATM Facility
An Automated Teller Machine (ATM) is located in the lobby of the Hospital.
Car Parking
Click Here for more information on the Hospital’s visitors’ carparks.
Catering
Our Catering Department prepares a variety of top quality, fresh meals. Menus will be provided each morning from which you may select meals according to your taste and dietary requirements.
Coffee Shop / Lounge Facilities
Cafe Flanders is located on the Lobby Level of the Hospital .
The Cafe offers delicious beverages, tortes, quiches and a variety of gourmet sandwiches. Open 7 days a week, between 7.30am and 7.30pm Monday to Friday, and between 9am and 6.00pm Saturday and Sunday. Open public holidays 9.00am to 5.00pm except for Christmas Day, Boxing Day and Good Friday. Lounges with coffee making facilities are also available in the ward areas for your convenience.
Compliments / Complaints
We welcome compliments and feedback relating to your stay with us and we encourage all patients to complete the feedback form that is located at your bedside. This enables us to evaluate and improve our services to our patients. These questionnaires are anonymous, however, if you wish to write a specific and signed letter, your points will be acknowledged and dealt with appropriately.
Patient satisfaction surveys are conducted independently of the hospital by Press Ganey Associates. If you are surveyed, your inclusion in these surveys is voluntary. We would appreciate your assistance if you are asked to participate.
If you are concerned about your care or the hospital services please do not hesitate to contact the Nursing Unit Manager on the ward, the Director of Clinical Services or the General Manager. Complaints can be received by writing a letter, by telephone, in person or through our survey system.
Courtesy Bus
A free bus transport service is available for carers/relatives or visitors of patients in Greenslopes Private Hospital.
Please click here for more details and timetables.
Discharge
Please arrange to be picked up before 10.00am on the day you are being discharged. After 10.00am a discharge lounge is provided for your comfort where you can wait to be picked up.
Before you leave please ensure you have all your personal items (including those that have been left in Patient Trust), all medications, your x-rays and follow up instructions.
Emergency Procedures
The hospital has highly developed safety and emergency procedures in which each staff member has a key role. In the unlikely event of an emergency, remain by your bed until a staff member arrives to assist you.
Falls Prevention in Hospital
In Australian hospitals, approximately 38% of patient incidents involve a fall. In order to maintain the safety of patients while in hospital Greenslopes Private Hospital uses a number of falls prevention strategies. Patients may become more susceptible to falling during their stay in hospital for a range of reasons, including the unfamiliar surroundings, change of medication and surgery. During your admission, you may undergo a falls risk assessment to determine if you are at risk of falling and what may need to be done to decrease this risk. Please be sure to pack appropriate footwear when coming to hospital; patients are encouraged to wear closed, non-slip slippers. If you are at risk of falling please ask for nursing assistance when transferring or mobilising around the room. We encourage families and friends to participate in the falls prevention process to ensure our patients' safety. We also suggested that you read the Falls Prevention Information brochure which is available in each ward.
Flowers and Mail
Flowers and mail are delivered directly to your room. If you have mail to post please contact the ward secretary and this will be arranged for you. Stamps may be purchased from the Pharmacy / Retail Shop in the lobby.
Going Home
Your doctor should already have told you how long you can expect to stay. Your discharge will be planned with you by your doctor and the nursing staff. Discharge time is 10.00am. On discharge the ward nurse will inform you when to make appointments for follow up, order any medications you are to take home and make any other arrangements necessary for your after care.
If you have had a general anaesthetic or sedation you will need to be accompanied home by a responsible adult. You should not drive a car, operate machinery or domestic appliances, conduct important business or drink alcohol for at least 24 hours following your anaesthetic.
Hairdresser
A hairdresser service is available by appointment; please advise the ward secretary who will organise an appointment for you.
Identification on Staff
All staff wear name badges as a means of identification and internal security. The badges show the staff member's name and position.
Infection Control
The management and staff of Greenslopes Private Hospital are committed to providing all patients with the highest quality care by promoting infection control. Hand washing, high standards of housekeeping, the use of sterile techniques and equipment, are just a small part of the efforts our staff make to ensure your speedy recovery and to reduce risk of infection. However, patients also have a vital role to play in reducing risk of infection to themselves and other patients. Here are a few very simple guidelines. Please take a moment to read them.
- Always wash your hands when leaving your room.
- Personal hygiene is very important. Soap is readily available so that you can thoroughly wash your hands after each visit to the toilet.
- Nursing staff can supply you with soap for showering if you don't have any of your own. Always keep such toiletries for your sole use.
- Please place all hospital laundry, such as pyjamas and towels in the linen trolleys provided.
- Mention to nursing staff any concerns you may have regarding hygiene of the ward or bathrooms.
- Please avoid sitting on the beds of other patients. Nursing staff are happy to provide you with a chair if required.
If you have any questions about infection control, the nursing staff will happily assist you. The Hospital's Infection Control Coordinator is also available to answer any of your queries.
Your co-operation in helping us to maintain a high standard of infection control is appreciated.
Interpreter Service
If the service of an interpreter is required, contact the hospital prior to admission so that the necessary arrangements can be made. There may be a cost associated with the service
Internet Kiosk
An internet kiosk is located in the lobby of the Hospital. A small charge is required for you to access the internet or email.
Lost Property
Personal belongings inadvertently left after discharge will be forwarded to the lost property box in our Security section. Staff will endeavour to label any item with your name and you will be contacted to collect the items.
Medical Staff
The doctor who admits you is responsible for your medical care whilst you are in Greenslopes Private Hospital. Any questions that you have regarding your treatment should be directed to him or her.
Methods of Payment
We accept the following forms of payment:
- Cash
- Personal cheque
- Bank cheque
- Credit card (Visa, MasterCard, Diners and American Express)
- EFTPOS (we regret only direct payments, no cash withdrawals are possible)
- BPay (following generation of invoice)
- EFT (eg direct deposit via internet or phone banking)
Please telephone our Patient Accounts Department on 3394 7275 if you have any account queries.
Newspapers / Magazines
Volunteers will visit you each weekday selling magazines, newspapers, toiletries and snacks. These items are also available from the Pharmacy/Retail Shop in the lobby, which is open 7 days a week.
Patient Record
A patient record will be kept of your illness and treatment. This will be confidential and access being limited only to the healthcare professionals directly involved in your treatment. Your patient record will remain in the property of the hospital. The contents of your patient record will be divulged only with your written consent, or where required by the law. You may request to review your patient record at any time.
Please contact the Nurse Unit Manager to organise this.
Privacy
All hospitals in the Ramsay Health Care Group comply with the Commonwealth Privacy Act and all other state/territory legislative requirements in relation to the management of personal information. Our patients can feel safe in the knowledge that we safeguard their personal health information ensuring that confidentiality is respected and information is stored securely.
If you have any further enquiries in relation to our Privacy Policy or our health information management practices please ask for our privacy policy brochure.
Quality Improvement
The hospital utilises sophisticated levels of quality measure and reviews to ensure all aspects of your care are of a high standard.
Shop
A retail shop and pharmacy is located in the Hospital's lobby where you can purchase a variety of items including pharmaceuticals, gifts, toiletries, newspapers, magazines and books. Open 7 days a week, patients and visitors are welcome to utilise this service.
Smoking
In accordance with the Department of Health Policy, smoking is not permitted in the hospital. Designated areas for smoking are available outside the hospital. (Staff will direct you to these areas). It is recommended that you do not smoke before and after your procedure.
Spiritual Needs
Your spiritual needs may be catered for by our pastoral care visitors. Please advise your Nurse Unit Manager for appropriate arrangements to be made. Your own clergy person is very welcome to visit you during your hospital stay.
A chapel is located in the Hospital's grounds and operates services daily. Please ask your Nurse Unit Manager for directions.
"The Bunker" Museum
A historical museum for Greenslopes Private Hospital has been established in one of the former and still existing “bunkers” of the hospital. The story of Greenslopes Hospital is a slice of Australian national history since it was opened in 1942. “The Bunker” displays many old photos dating back to pre opening in 1942 and newspaper clippings from the hospital’s past as well as a continuous running audiovisual presentation. The Bunker is open to patients and visitors Monday to Friday, 9.00am to 5.00pm. Click here for more information about the hospital's history and The Bunker museum.
Telephones
You can make and receive free local calls from the telephone by your bed. Mobile, STD and ISD telephone calls cannot be made without the purchase of a telephone card, which can be obtained from the Retail Shop.
Your visitors / relatives may call you directly by dialling 3329 _ _ _ _ followed by the extension number provided on each phone. Alternatively they may call 07 3394 7111.
Please note that mobile telephones must be turned off whilst in the hospital as they interfere with monitoring equipment.
Television
The hospital provides a television set at your bedside at no additional charge. Your nurse-call handset operates the television. All the free-to-air channels are available as well as 2 movie channels, 4 radio stations and one patient education channel.
Valuables
In the multistorey wing, bedside lockers and a cupboard are provided for each patient to store toiletries and personal belongings. Patients are strongly advised not to wear jewellery and to leave other valuables at home. The hospital will not accept liability for loss of valuables unless officially lodged for safekeeping with the hospital.
For patients in the new patient wing, a safe is provided where you may store your valuables. The safe can be secured by setting your own unique 4-digit pin number. Further instructions are available next to the safe.
Visitor Information
Click here for visiting hours information
Click here for Accommodation options near Greenslopes Private Hospital.
Volunteers
Greenslopes Private Hospital Volunteers Services play an integral role in the care and wellness of patients through our Volunteer CARE Program, the Diggers Dozen, our Courtesy Bus Service, and Pastoral Care Volunteers. For more information about the various volunteer groups please click here
Ward Organisation
The ward areas are under the supervision of the Nurse Unit Manager during weekdays and an After Hours Co-ordinator on evening, night and weekend shifts. Any problems that may occur should be raised with the Nurse Unit Manager during that time or they will visit a patient when requested.
Your Surgery
We advise the following cannot be worn into the operating theatre:
- Nail polish (fingers or toes)
- Make up
- Hairpins
- Wigs
- Jewellery
- Contact lenses / glasses
- Hearing aids
- Prosthesis
- Thank you for your cooperation.
Please do not hesitate to contact the Chief Executive Officer, Director of Clinical Services or Nursing Unit Manager if you need any further assistance.
All the best for a speedy recovery.
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