Emergency Centre:
the patient journey
greenslopesprivate.com.au | 5
The Greenslopes Emergency Centre
is providing iPads and newspapers to
people while they wait for treatment
as part of a wider plan to maximise the
patient experience.
Practice Manager Rae Morris said it was
important to constantly review every
aspect of the service in order to maintain
high standards of care and meet patients’
expectations.
“We always strive to go above and
beyond for our patients because they
are at the heart of everything we do.
For example, patients enjoy being able to
watch videos or play games on the iPads
we loan them while they are waiting to
see a doctor,” said Ms Morris.
The 24/7 Emergency Centre allows
patients to be seen quickly and to access
a wide range of tests, specialists and
treatments.
The facility also offers the best value for
money at a private hospital in Brisbane.
“Coming to an emergency department
can sometimes be overwhelming so we
also encourage patients and visitors to
ask us any questions they may have.”
For more information visit
www.greenslopesprivate.com.au
Patients who present to the
Emergency Centre typically follow
a five-step journey:
Step 1: Registration
Personal details collected
Step 2: Triage
Injury/illness assessed
Step 3: Consultation
Nursing and medical assessment
Step 4: Treatment
A treatment plan established
Step 5: Outcome
Discharged/admitted/transferred
We always strive
to go above and
beyond for our
patients...
Nurse Unit Manager Theo Simos and
Registered Nurse Norman Andersen.