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31 December 2021
As the number of COVID-19 cases continues to rise around Australia, we want to reassure our patients and visitors that we have a comprehensive, robust pandemic management plan in place to manage any potential COVID-19 cases in our facility.
Our extensive procedures and protocols are designed to keep our patients, visitors and health care workers safe. These measures include mandatory use of PPE such as masks, COVID-19 screening, contact tracing, increased cleaning and a 100% staff vaccination rate.
All our actions are aligned with public health unit guidelines and are implemented in consultation with our national clinical governance unit. Given the evolving situation, it is very important for all patients, visitors and health care workers to be vigilant to observe for symptoms.
We thank you for your ongoing support as we navigate through this time together.
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Our Net Promoter Score:
Net Promoter Score surveys help us to understand how well we are meeting patient expectations, and to identify any areas needing improvement.
We have made it easier for consumers to find and understand information about our excellent patient outcomes and initiatives.
We have introduced initiatives such as the Ramsay Rule and the Speak Up For Patient Safety Program, to promote patient safety and maintain high standards of care.
Ramsay Health Care's slogan "People Caring for People" was developed over 25 years ago and has become synonymous with the way we operate our business. We recognise that we operate in an industry where "care" is not just a value statement, but a critical part of the way we must go about our daily operations in order to meet the expectations of our customers - our patients and our staff.
